Welcome to Minofox! We are a global brand based in China, dedicated to bringing our high-quality products to your doorstep, no matter where you are in the world.
To ensure a smooth shopping experience, please review our shipping and delivery information below.
1. Order Processing
All orders are processed and carefully prepared for shipment within 1-3 business days (Monday through Friday, excluding Chinese public holidays) after your payment is confirmed.
During this time, our team conducts a final quality check and secures your items in protective packaging to ensure they arrive in perfect condition.
2. Shipping Methods & Delivery Estimates
We partner with trusted global carriers, including ePacket, YunExpress, Cainiao, and special logistic lines, to offer reliable and cost-effective shipping options.
Shipping costs and delivery times vary depending on your location and the selected shipping method. The estimated total delivery time (Processing + Shipping) is typically:
| Region | Shipping Method | Estimated Delivery Time (After Order Confirmation) | Tracking |
|---|---|---|---|
| Worldwide (Standard) | Economic Air Mail | 15 – 30 Business Days | Limited |
| USA, Canada, Europe, AU | Standard Shipping | 10 – 20 Business Days | Yes |
| Worldwide (Expedited) | Express Shipping (e.g., DHL, FedEx) | 5 – 10 Business Days | Yes |
Please note: These are estimates and not guarantees. Delivery times can be affected by factors beyond our control, such as customs clearance procedures, weather events, or postal service delays.
3. Order Tracking
For all orders except Economic Air Mail, you will receive a confirmation email with a tracking number once your order has been shipped. You can use this number to track your package on our website’s [Order Status] page or on the carrier’s website.
Please allow 24-48 hours for the tracking information to become active in the carrier’s system after you receive the notification.
4. Shipping Destinations
We currently ship to over 200 countries and territories worldwide. If you are unsure whether we deliver to your location, please contact us at services@minofox.com before placing your order.
5. Customs, Duties, and Import Taxes
- Minofox Inc. is not responsible for any customs fees, import duties, or taxes applied by your country’s government. These charges are the recipient’s responsibility.
- We are required by international law to declare the full value of the items on the shipping documentation. We cannot mark orders as “gifts” or underdeclare the value to avoid fees.
- We recommend checking with your local customs office to understand potential charges before ordering.
**6. What if My Package Is Delayed or Lost?
Delays: International shipping can sometimes experience unexpected delays, especially during peak seasons (like holidays) or due to global events. Please allow ample time for delivery before contacting us.
Lost Packages: If your tracking information has not updated for more than 15 business days, or if the estimated delivery window has passed significantly, please contact our support team at services@minofox.com with your order number. We will initiate an investigation with the shipping carrier on your behalf.
7. Incorrect or Damaged Shipment
Please inspect your package upon arrival. If your items are incorrect or damaged due to shipping:
- Take photos of the shipping box and the damaged/incorrect product.
- Contact us within 48 hours of delivery at services@minofox.com with your order number and the photos.
We will work quickly to resolve the issue, whether it’s sending a replacement, missing item, or providing a refund. Please see our [Return & Refund Policy] for more details.
Frequently Asked Questions (FAQ)
Q: Why does shipping take so long?
A: Our products are shipped directly from our warehouses in China to ensure quality control and the best prices. While we use efficient carriers, international shipping and customs processing naturally take more time than domestic delivery.
Q: Will I be charged customs fees?
A: It depends entirely on your country’s laws and the value of your order. Many countries have a de minimis value (a threshold under which no duties are charged). Customers in the USA, Canada, and Australia are more likely to incur fees on larger orders.
Q: Can I change my shipping address after ordering?
A: Address changes can only be made if the order has not yet been processed for shipping. Please contact us immediately at services@minofox.com with your request. We cannot change the address once a tracking number has been generated.
Q: What do I do if my tracking number isn’t working?
A: First, please allow 24-48 hours for the system to update. If it still doesn’t work, copy and paste the number directly into the “Track a Package” section of the carrier’s website (e.g., USPS, YunExpress). If the issue persists, contact us.
Need More Help?
Our customer support team is happy to answer any questions you have about shipping.
Email us at: services@minofox.com
Last Updated: [Insert Date, e.g., October 26, 2023]